Shipping policy

At Green Vent, we are committed to delivering your order accurately and in good condition. This policy explains where we ship, how orders are processed and what to do if something goes wrong.

1. SHIPPING DESTINATIONS

  • Domestic only: we ship to addresses within the United States (including Alaska and Hawaii).
  • International: we do not offer international shipping at this time.
  • P.O. Boxes: some orders are delivered by carriers that do not deliver to P.O. Boxes. Please provide a physical street address.

2. ORDER PROCESSING

  • Orders are typically processed and dispatched within 1–2 business days.
  • Orders placed on weekends or holidays are processed on the next business day.

3. SHIPPING RATES

  • Free Standard Shipping on every order within the United States. There is no minimum order value.
  • Estimated delivery dates are shown at checkout and in your shipping confirmation email. Delivery times are estimates and are not guaranteed.
  • "Buy with Prime": if you check out with the Buy with Prime button (where available), the shipping benefits of your Prime membership may apply.

4. HOW WE SHIP

Orders are packed and shipped from our fulfillment partner's warehouses in the United States. Your package may arrive in the fulfillment partner's packaging rather than a Green Vent box. Final delivery may be handled by UPS, USPS, FedEx or the fulfillment partner's own carrier network.

5. ORDER TRACKING

When your order ships, you will receive an email with a tracking number. Please allow 24 hours for tracking information to become available.

6. DAMAGED OR LOST PACKAGES

  • Damaged items: email support@greenvent.us as soon as possible with your order number and a photo of the item. We will arrange a free replacement.
  • Lost packages: if tracking shows "Delivered" but you have not received your package, contact us within 5 days. We will investigate with the carrier and send a replacement if the package is confirmed lost in transit.

Questions? Chat with us using the chat button on greenvent.us, text (SMS) +1 504-226-6272, or email support@greenvent.us.